Who we are
It's Genie Assist ("we", "us", "our") operates an independent customer service directory and an optional paid specialist chat service. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. We are not affiliated with any brand listed on the site.
Information we collect
We collect only what we need to provide the service:
- Contact details you provide — your name and email address when you start a chat, submit a contact message, or request specialist help.
- Chat and request content — the messages you send and the description of the issue you need help with.
- Payment information — when you pay for a specialist session, card details are collected and processed directly by our payment processor, Stripe. We never see or store your full card number.
- Technical data — basic request information such as your IP address, used for security (e.g. rate-limiting sign-in attempts) and to keep the service reliable.
How we use your information
- To connect you with a specialist and respond to your requests and messages.
- To process payments and, where applicable, issue refunds.
- To send transactional emails — confirmations, request updates, chat transcripts, and (for returning customers) an occasional discount offer you can opt out of at any time.
- To protect the service against abuse and to comply with our legal obligations.
How we share information
We do not sell your personal information. We share it only with service providers who help us run the service, under contracts that require them to protect it:
- Stripe — to process payments securely.
- Our email provider — to deliver the transactional emails described above.
Cookies and local storage
We use your browser's local storage to keep your chat session active and to remember returning customers so we can apply eligible discounts. We do not use third-party advertising or cross-site tracking cookies. You can clear this data at any time from your browser settings.
Data retention
We keep personal information only as long as needed to provide the service, meet legal, accounting, or reporting requirements, and resolve disputes. You may ask us to delete your data (see "Your rights").
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To make a request, email support@itsgenieassist.com and we will respond within a reasonable time.
Security
We use industry-standard measures to protect your information. Importantly, we will never ask you for your passwords, full card numbers, or one-time verification codes — by email, chat, or phone. If anyone claiming to be us asks for these, do not share them.
Children's privacy
The service is not directed to children under 16, and we do not knowingly collect their personal information.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be highlighted on the site.