TikTok
Social platform. Support is in-app reporting only — no phone line. We are independent and not affiliated with TikTok.
No public phone line
Today: 24 hours a day, every day
In-app reporting only, 24/7 · Shown in your timezone (UTC)
Verified on May 30, 2026
View official sourceIn-app report only
Report in-app any time
How to contact TikTok customer service
Social platform. Support is in-app reporting only — no phone line. You can reach TikTok through its official online chat/help centre. Support is available 24/7.
Most people contact TikTok about 4 common issues — including account recovery and banned or suspended appeal. You'll find step-by-step fixes for each of these further down this page.
- ·Your username/handle and the email on file
- ·Screenshots of the problem
- ·Any error message you saw
It's Genie Assist is independent and not affiliated with TikTok. The contact details above were sourced from TikTok's official website and last verified on 2026-05-30. Never share your full card number, password, or a one-time code — genuine TikTok support will never ask for them.
Common problems & how to fix them
Search your exact issue, or browse below — most are solved without waiting on hold.
Issues reported by customers
Facing a problem with TikTok? Share it below to warn and help others, and upvote the issues you've hit too. Only your name is shown publicly — your email and phone stay private.
No issues reported yet. Be the first to share your experience.
Request contact with TikTok
Leave your details and we'll help you get connected to TikTok's official support. Prefer to talk to someone now? You can also start a live chat with a specialist.
Optional paid service from us
Prefer we handle it for you?
Start a chat and describe your issue — your first message is free. Then choose a plan and an It's Genie Assist specialist picks up your chat live to help you navigate TikTok's support. The official numbers and links above are always free. We never ask for your passwords or account details.
A specialist works your issue with you in live chat.
Jump the queue — priority response within 15 minutes.
15-minute response guarantee on Urgent — or it's free
Describe your issue first · pay only when you're ready · secure checkout via Stripe
Avoid support scams
We are an independent directory. We never call you, never ask for payment, gift cards, remote access, passwords, or one-time codes. Real support agents don't either. If anyone reaching out asks for these, hang up. Always dial the number yourself using the official source linked above.