Airbnb
Stays and experiences. Booking and account support. We are independent and not affiliated with Airbnb.
Today: 24 hours a day, every day
Phone & chat, 24/7 · Shown in your timezone (UTC)
Verified on May 30, 2026
View official source5–11 min
Weekday mornings
How to contact Airbnb customer service
Stays and experiences. Booking and account support. You can reach Airbnb by phone or through its official online chat/help centre — the verified number is +1-844-234-2500. Support is available 24/7. Typical wait times are around 5–11 min. The best time to get through is weekday mornings.
Most people contact Airbnb about 5 common issues — including booking or cancellation and refund not received. You'll find step-by-step fixes for each of these further down this page.
- ·Your booking / confirmation number
- ·The travel dates and traveller names
- ·The email on the reservation
It's Genie Assist is independent and not affiliated with Airbnb. The contact details above were sourced from Airbnb's official website and last verified on 2026-05-30. Never share your password or a one-time verification code — genuine Airbnb support will never ask for them.
Common problems & how to fix them
Search your exact issue, or browse below — most are solved without waiting on hold.
Issues reported by customers
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Request contact with Airbnb
Leave your details and we'll help you get connected to Airbnb's official support. Prefer to talk to someone now? You can also start a live chat with a specialist.
Optional paid service from us
Prefer we handle it for you?
Start a chat and describe your issue — your first message is free. Then choose a plan and an It's Genie Assist specialist picks up your chat live to help you navigate Airbnb's support. The official numbers and links above are always free. We never ask for your passwords or account details.
A specialist works your issue with you in live chat.
Jump the queue — priority response within 15 minutes.
15-minute response guarantee on Urgent — or it's free
Describe your issue first · pay only when you're ready · secure checkout via Stripe
Avoid support scams
We are an independent directory. We never call you, never ask for payment, gift cards, remote access, passwords, or one-time codes. Real support agents don't either. If anyone reaching out asks for these, hang up. Always dial the number yourself using the official source linked above.