eBay customer service number & support

Online marketplace. Buyer and seller support. We are independent and not affiliated with eBay.

Official phone number: +1-866-540-3229

Official chat / help: eBay help centre

Support hours: Phone support (PT).

Average wait: 5–10 min.

Best time to contact: Weekday afternoons.

How to contact eBay customer service

You can reach eBay by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Common eBay problems and how to fix them

Item not received

Open a request under Purchases → 'I didn't receive it' after the estimated delivery date. eBay's Money Back Guarantee refunds you if the seller can't prove delivery.

Return or refund

Start the return from the order; if the listing is 'returns not accepted' but the item is wrong or damaged, you're still covered — open a 'doesn't match description' case.

Account suspended or restricted

Check your registered email for the reason and the appeal link. Resolve any unpaid selling fees first, as that's the most common trigger.

Buyer or seller dispute

Use the Resolution Center to message the other party; if unresolved in a few days, ask eBay to step in and decide.

Verified: these details were sourced from eBay's official website and last verified on 2026-05-26 (official source). Never share your password, full card number or a one-time code — genuine eBay support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.