Amazon customer service number & support
Online marketplace. Orders, returns and account support. We are independent and not affiliated with Amazon.
Official phone number: +1-888-280-4331
Official chat / help: Amazon help centre
Support hours: Phone & chat, 24/7.
Average wait: 1–4 min.
Best time to contact: Early morning, weekdays.
How to contact Amazon customer service
You can reach Amazon by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.
Common Amazon problems and how to fix them
Where's my order / late delivery
Open Your Orders → Track package. If it's marked delivered but missing, wait 48 hours (carriers scan early), then use 'Problem with order' to request a refund or replacement.
Return or refund an item
Your Orders → Return or replace items, pick a reason, and choose a drop-off. Refunds post 3–5 business days after the item is scanned back in.
Unauthorized charge
Check Your Orders and Your Payments first — many 'unknown' charges are Prime, digital orders, or a household member. If truly unauthorized, call the number above and change your password.
Account locked or can't sign in
Use amazon.com/password/reset. If locked for security, Amazon emails the steps to verify identity — never share a code with anyone who calls you.
Prime membership questions
Manage under Account → Prime Membership to see renewal date, pause, or cancel for a prorated refund if unused.
Verified: these details were sourced from Amazon's official website and last verified on 2026-06-03 (official source). Never share your password, full card number or a one-time code — genuine Amazon support will never ask for them.
It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.